1.0.53
contact us

Placing people at
the heart of innovation

9 yards innovation is a boutique consulting firm based in Singapore. We help companies create meaningful employee and customer experiences, while building internal innovation capabilities.

Why choose us

The majority of digital transformation projects fail because companies put too much emphasis on technology
and forget about the people involved. We help clients look beyond the technology
and put customers and employees at the heart of their transformation.

Uncovering people’s needs

By talking to and observing customers and employees, we can better understand their needs. With such powerful information, we can help you succeed. At 9 yards innovation, we believe there is an art to observing and talking to people to discover their needs.

Designing great experiences

When it is done well, experience design injects purpose and empathy into your project. It transforms your customers and employees’ needs into highly rewarding experiences. Great companies’ products and services will always find their way into people’s hearts.

Building capabilities

Transformation requires a big change in mindsets. It’s about learning, reflecting and adapting quickly. While this often means a significant shift in culture, it is required if a company is to become agile and survive in today’s digital economy.

What about us

Meet Sjiva

Meet Sjiva

Sjiva has more than 10 years’ experience in leading highly complex transformation and innovation projects for multinational companies. She works directly with senior leadership, innovation, customer experience and HR teams. Sjiva holds master's degrees in organisational psychology, business, HR and innovation. This unique blend of knowledge and experience has ignited her passion of ‘placing people at the heart of innovation’.

Sjiva moved to Asia six years ago and is absolutely fascinated by the region’s rich diversity of cultures, religions and speeds of development. She has led projects across 15 countries in Asia, and lived in both Shanghai and Singapore.

She is a strong believer in giving back to society, especially in the areas of health and education. As a result, Sjiva mentors aspiring entrepreneurs and start-ups.

Meet Andrew

Andrew has made Singapore his home for two decades. He has more than 20 years of work experience, leveraging culture change and CX transformation to drive meaningful business results. Andrew is widely considered a trusted advisor to senior executives across the region.

He recently built and executed a group-wide transformation programme at DBS, Southeast Asia’s biggest bank. Andrew was responsible for engaging, mobilising and enabling 18,000+ people across all businesses and markets to place ‘customers at the heart of the banking experience’.

Before joining DBS, he spent 10 entrepreneurial years helping financial, telco and tech companies in Asia Pacific think and act differently. During this period, he was proud to have been engaged by Virgin Mobile Asia to create the organisational design to support Sir Richard Branson’s fun and innovative company culture.

Meet Andrew

Meet Andrew

Andrew has made Singapore his home for two decades. He has more than 20 years of work experience, leveraging culture change and CX transformation to drive meaningful business results. Andrew is widely considered a trusted advisor to senior executives across the region.

He recently built and executed a group-wide transformation programme at DBS, Southeast Asia’s biggest bank. Andrew was responsible for engaging, mobilising and enabling 18,000+ people across all businesses and markets to place ‘customers at the heart of the banking experience’.

Before joining DBS, he spent 10 entrepreneurial years helping financial, telco and tech companies in Asia Pacific think and act differently. During this period, he was proud to have been engaged by Virgin Mobile Asia to create the organisational design to support Sir Richard Branson’s fun and innovative company culture.

Meet Sjiva

Sjiva has more than 10 years’ experience in leading highly complex transformation and innovation projects for multinational companies. She works directly with senior leadership, innovation, customer experience and HR teams. Sjiva holds master's degrees in organisational psychology, business, HR and innovation. This unique blend of knowledge and experience has ignited her passion of ‘placing people at the heart of innovation’.

Sjiva moved to Asia six years ago and is absolutely fascinated by the region’s rich diversity of cultures, religions and speeds of development. She has led projects across 15 countries in Asia, and lived in both Shanghai and Singapore.

She is a strong believer in giving back to society, especially in the areas of health and education. As a result, Sjiva mentors aspiring entrepreneurs and start-ups.

What others say

Our happy clients

Do you a have an innovation project in the pipeline?
Or a digital transformation that must succeed?